Privacy Policy & Cookies.

We do not disclose buyers' information to any third parties. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information only for the following two reasons: firstly, to process your order, and second, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent. We will not pass on your email address to other organisations unless you have given your consent.

The information we collect about you includes: your name, address, telephone number, email address, and account details. We will never collect sensitive information about you without your explicit consent.

The information we hold is, to the best of our ability, accurate and based solely upon information we receive from you. It remains as up to date as it can be. You can check what information we hold about you by writing to us. We will delete or correct any inaccuracies promptly. This information is held securely.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you do give us personal information, either by filling out an order form or using the contact form, then you can be assured that this information will only ever be used in the way that you specify. Any sensitive data that you might supply can be assured to be safe. It is at no point stored in any form of electronic retrieval system to which persons outside Pauls Cycles could gain access.

We will not contact you unless it has been requested, nor will you be asked to buy anything and you won't be flooded with email. If your address exists in our mailing list database, every message you receive from it will contain a simple on-click removal facility, which results in immediate removal of that address from the database.

If you would like to inspect the data that we hold with respect to you, then please write, with proof of ID and send a stamped addressed envelope, with a cheque for £10 to cover administrative costs to:

If you are ordering from us, we will use your information to process your order, carry out fraud screening and deliver goods to you.

Some of your details may be shared with trusted third parties, for example a payment processor or our delivery partners.

• CitrusPay are our trusted payment services provider. We transfer you to CitrusPay to make payment when you order from us and select our secure checkout. We do not have access to your full payment card information. Payment card information is at no point stored or transferred to/from this website.
• V12 Finance are our trusted finance provider. If you select to finance your purchase, we transfer you to the V12 Finance site where you will need to provide additional information. We do not have access to any of the additional data you provide to V12 Finance as part of your application.
• Citrus-Lime are our trusted eCommerce, EPOS and retail database provider.
• Eknow Consulting are our trusted eCRM data processor partner.
• Google Analytics are our trusted online analytics provider.

However, if you have never filled out any of the forms on this website, then we will not be holding any data about you.

This website may contain links to third-party websites. We are not responsible, nor have control of the privacy policies or practices of third-party websites. No information provided through this website will be passed to a third-party website except where specifically stated.

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• Enabling a service to recognise your device so you don't have to give the same information several times during one task
• Recognising that you may already have given a username and password so you don't need to do it for every web page requested
• Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
• Analysing anonymised data to help us understand how people interact with our services so we can make them better

There are two types of cookie you may encounter when using Pauls Cycles:

• First-party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
• Third-party cookies:these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

Pauls Cycles uses cookies in several places. We will endeavour to let you know before we store a cookie on your computer.

We use a number of suppliers who may also set cookies on their websites on our behalf. Pauls Cycles do not control the dissemination of these cookies. You should check the third-party websites for more information about these.

You can use the settings of your browser to block or delete cookies as you wish. Please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process.

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

If you have any questions about our privacy policy, cookies, or feedback, please contact us on 01362 690953 or email info@paulscycles.co.uk.